Privacy policy

This Privacy Policy explains how corenergy (“we,” “us,” or “our”) collects, uses, protects, and shares information when you visit our website, place an order, contact support, request product assistance, or interact with our online services.

1) Information You Provide to Us

We may collect information that you submit directly, including:

  • Name, email address, and phone number
  • Billing address and shipping address
  • Order details, product selections, checkout notes, and delivery instructions
  • Customer service messages, return requests, warranty questions, and product inquiries
  • Device, battery, power, equipment, installation, or compatibility details you choose to provide
  • Account information if you create an online account

2) Website and Technical Information

When you browse our website, certain information may be collected automatically, such as:

  • IP address, browser type, device type, operating system, and timestamps
  • Pages viewed, links clicked, referral sources, and general website activity
  • Approximate location based on IP address
  • Cookies and similar technologies used for cart functions, checkout, analytics, fraud prevention, security, and website performance

3) Payment Information

Payments are handled through secure third-party payment providers. corenergy does not store full credit card or debit card numbers on our website systems.

4) How We Use Your Information

We use collected information to:

  • Process, confirm, and fulfill orders
  • Send receipts, order updates, and tracking information
  • Respond to customer support requests, product questions, returns, and order issues
  • Review product suitability or compatibility when you provide details
  • Detect fraud, prevent unauthorized activity, and protect website security
  • Improve product pages, checkout flow, website performance, and customer experience
  • Maintain business, accounting, tax, legal, and dispute-resolution records
  • Send promotional emails only if you choose to receive them

You may unsubscribe from promotional emails at any time.

5) How Information May Be Shared

We may share limited information with trusted providers that help us operate our business, including:

  • Payment processors
  • Shipping carriers, freight providers, and fulfillment partners
  • Website hosting, analytics, email, SMS, and customer support providers
  • Professional advisors, including legal, tax, accounting, and insurance providers
  • Government or legal authorities when required by law
  • Successor parties if corenergy is sold, merged, transferred, or reorganized

We do not sell personal information for money. Some advertising or analytics technologies may be considered “sharing” under certain privacy laws. You may contact us for available privacy choices.

6) Cookies

Cookies help our website remember cart activity, support checkout, improve security, prevent fraud, and measure website performance. You can manage cookies through your browser settings. Some website features may not work correctly if cookies are disabled.

7) Your Privacy Choices

You may contact us to request:

  • Access to personal information we maintain about you
  • Correction of inaccurate personal information
  • Deletion of eligible personal information
  • Help unsubscribing from marketing messages
  • Information about cookies or data-sharing choices

We may verify your identity before completing certain privacy requests.

8) Security and Retention

We use reasonable safeguards to help protect personal information. We keep information only as long as needed for order fulfillment, customer support, accounting, fraud prevention, legal compliance, warranty-related matters, and dispute resolution.

9) Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children.

10) Contact

corenergy
2090 W First St Apt 2110, Fort Myers, FL 33901
Phone: (324) 396-8047
Email: info@corenergy.us